If you have a query or need any help please don't hesitate to reach out and send me a message below. I aim to respond to all messages within two working days.
If your question is urgent you can view our frequently asked questions below or chat with me now using the chat button in the bottom left hand corner of your screen.
Jana x
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Frequently asked questions
I am more than happy to help you source the perfect crystal! Please let me know what you are looking for and I can then try and locate this for you via my suppliers.
I ship worldwide via DHL Express on request only. If you are outside of New Zealand and would like to purchase from Desert Rose Crystals then please fill in the above form and I will quickly and easily reserve your items and organise a shipping quote for you.
* Please note you will be liable for any customs/import/duties and/or taxes charged by your country, on your packages arrival. Duties and taxes differ per country. Depending on country, duties and taxes are settled with the post office or the customs office. You can find more information about customs on the website of your local customs authority.
Yes! Free shipping is available to customers on orders over $99.00 NZD within New Zealand only.
Free shipping is available to customers on orders over $99.00 NZD within New Zealand only.
All shipping (free or paid) arrives packaged within our very own signature luxury desert rose giftwrapping.
New Zealand Shipping Costs:
Shipping is calculated based on your location:
- North Island (Non-Rural): $10.50
- North Island (Rural): $15.50
- South Island (Non-Rural): $9.50
- South Island (Rural): $14.50
All orders are thoughtfully packaged and sent with full tracking so you can follow their journey to you.
International Shipping Costs:
We provide international shipping quotes on request and this quote will be provided by email to you prior to you completing your purchase.
I use Post Haste to ship all packages locally within New Zealand and DHL Express to ship packages internationally.
All orders are sent with tracking and these details will be emailed to you once your order has been packaged, so that you may keep an eye on its progress.
Please note that I am unable to ship to PO Boxes, please ensure you have a physical address.
Once your order is placed I aim to have your order packaged and ready to be collected by the courier within *1-3 working days, Once your order has reached this stage you will receive an email including your tracking number.
If you live in the North Island of New Zealand you can expect to receive your order within 2 working days.
If you live in the South Island or the Southland area you can expect to receive your order the next working day.
*Please note this time could vary during sales and busy promotional periods.